Founder's Guide
The Complete SaaS Development Checklist
A stage-by-stage guide to building, launching, and scaling your SaaS product—from initial validation to exit-ready. Built from 50+ real-world checklists and Reddit war stories.
192 items • 7 stages
Stage 6 / 24 items
Post-Launch Operations
You launched. Now keep it running, learn from PAYING users, and improve without breaking things. Ignore the noise from free users.
Add in-app feedback mechanism
Verify feedback reaches you reliably
Set up feature request tracking (tag by paying status)
Schedule regular user interviews (paying users only)
Implement churned user survey
Consider NPS or satisfaction survey
Validate feature requests with multiple paying users
Reject 'just for one customer' features
Deprioritize feature requests from free users
Align new features with product vision
Remove features that aren't being used
Implement feature flags for gradual rollouts
Have kill switch for problematic features
Track and schedule technical debt
Implement ticketing system
Create canned responses for common issues
Maintain support documentation
Have engineers rotate through support
Document escalation path
Use group email for all external service ownership
Put all service payments on company card
Use password manager with sharing
Document incident response process
Run post-mortems for significant incidents