The Complete SaaS Development Checklist

192 items · 7 stages

Founder's Guide

The Complete SaaS Development Checklist

A stage-by-stage guide to building, launching, and scaling your SaaS product—from initial validation to exit-ready. Built from 50+ real-world checklists and Reddit war stories.

192 items • 7 stages

Stage 6 / 24 items

Post-Launch Operations

You launched. Now keep it running, learn from PAYING users, and improve without breaking things. Ignore the noise from free users.

Add in-app feedback mechanism

Verify feedback reaches you reliably

Set up feature request tracking (tag by paying status)

Schedule regular user interviews (paying users only)

Implement churned user survey

Consider NPS or satisfaction survey

Validate feature requests with multiple paying users

Reject 'just for one customer' features

Deprioritize feature requests from free users

Align new features with product vision

Remove features that aren't being used

Implement feature flags for gradual rollouts

Have kill switch for problematic features

Track and schedule technical debt

Implement ticketing system

Create canned responses for common issues

Maintain support documentation

Have engineers rotate through support

Document escalation path

Use group email for all external service ownership

Put all service payments on company card

Use password manager with sharing

Document incident response process

Run post-mortems for significant incidents

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